Snappy AI - Data Privacy Statement
Snappy AI & Your Data
Snappy AI helps you understand your business, decide what to do next and get things done - simply by asking.
This statement supplements our Retailer Privacy Policy and explains how your data is used and protected specifically when you use Snappy AI.
Your data stays protected
🔒 You only see what you're authorised to see
Snappy AI follows the same access controls as the wider Snappy platform. You will only be able to access information that you are authorised to view. Other retailers will not be able to use Snappy AI to access your private store data.
🛡️ Your data is handled securely
Snappy AI is being built within Snappy’s existing approach to data protection and information security. We apply controls designed to protect retailer, customer and partner data. Your store data and Snappy AI conversations are not used to train third-party AI models.
👤 Your existing permissions still apply
Using Snappy AI doesn't give you additional access to information simply because you ask for it. What Snappy AI can show you or help you with depends on the data and features your account is permitted to access.
🤖 AI supports you – you're still in control
Snappy AI is designed to help you understand information, identify opportunities and take action more easily. AI-generated answers may not always be perfect, so important information should still be checked before making significant business decisions.
What information can Snappy AI use?
Snappy AI may use information available within the Snappy platform that you are authorised to access to answer your questions and provide relevant insights.
Depending on the features available to you, this could include information about your store, products, sales and performance. The information and actions available through Snappy AI may change as we continue to develop and improve the service.
We may also record your interactions with Snappy AI, including questions, responses and actions taken, for security, audit, troubleshooting and service improvement purposes. These records are retained in line with our applicable data retention requirements.
Can another retailer access my data through Snappy AI?
No. Retailers are only able to access data they are authorised to see.
Asking Snappy AI about another retailer does not bypass these permissions or provide access to their private store information.
Does Snappy AI change how Snappy protects my data?
No. Snappy AI is being developed within our existing data protection and GDPR framework, with appropriate security and access controls applying to the service.
Is Snappy AI always accurate?
Like all AI-powered tools, Snappy AI can occasionally provide incomplete or inaccurate information.
It is designed to make running your business easier, but its responses should be treated as helpful guidance rather than a substitute for your own judgement. You should check important information before relying on it for significant business decisions.
As Snappy AI develops
Snappy AI will continue to be developed and improved, and the information, features and actions available may change over time.
We may update how Snappy AI works as we learn how retailers use it, introduce new capabilities and continue to improve the experience. Appropriate data protection, security and access controls will remain central to how the service is developed.
Questions about Snappy AI?
If you have any questions about Snappy AI, please contact our Support Team at support@snappyshopper.co.uk. For information about your personal data and your data protection rights, please see our Retailer Privacy Policy.